Returns Policy



Full-priced goods in a saleable condition, unworn, and with original tags attached may be exchanged for a different size or style (where available), or returned for a credit note valid for 6 months.

A refund will only be provided if your goods are faulty or damaged during shipping and cannot be repaired or replaced.

We observe the right to deny refunds if the merchandise returned fails to meet our return policy requirements which is in keeping with Fair Trading laws.

Orders must be returned within 10 business days of your parcel being delivered, after this time all sales are final.

Orders cannot be cancelled after the order has been placed.


All sales on reduced items are final unless faulty and cannot be repaired or replaced.

Full-priced items purchased during a promotional sale, where a discount code has been applied at checkout, are eligible for the same returns procedure as full-priced goods.

Please note only one discount code can be applied at a time.

The discount code must be applied at the checkout page at the time of purchase to be valid. We are unable to apply a discount code to any order after it has been placed.




Substance Boutique offers complimentary shipping for exchanged items to the customer within Australia, however any postage of goods back to Substance Boutique will be required to be covered by the customer.

Thank you for your kind understanding.